Frequently Asked Questions
Find answers to the most common questions about ordering,shipping, and finding the right parts for your Briggs & Stratton® engine or equipment. If you don't see your question below, our team is happy to help directly.
If you don’t see what you need below, you can always reach out to us directly on our contact page.
What is the cost for standard shipping?
For orders under $75, a shipping charge of $9.95 will be addedduring checkout. Orders $75 and over ship for free. We do not offer expedited shipping methods at this time.
What shipping service is used for standard shipping?
We use a variety of carriers to get your order to you fast and damage free. When your order ships, the carrier and tracking number will be emailed to you. Shipments to PO Box addresses will be sent via USPS Ground Advantage.
B&S Online carries similar parts to what I need, but I can't find the exact part I need. Might you have the part I need in stock?
Yes, there is a possibility if it's by a brand that we have. You may contact us at briggsandstratton@outdoorpowerdirect.com and we can assist you in finding the part that you need.
I need to repower my equipment with a new engine, but I am not sure which engine model will fit. Can you help?
Yes, definitely! Simply fill out our Repower Form, and a certified technician will get back to you with your repower options.
Who do I contact for information about a part or my order?
Briggs & Stratton Online Store is managed by Outdoor Power Direct. You can contact OPD anytime by email at briggsandstratton@outdoorpowerdirect.com.
How do I qualify for Tax Exempt status?
Tax exemption must be setup with us prior to making purchases. Unfortunately, if you make a purchase before following the steps below, sales tax will not be reimbursed or refunded. To set that up:
1. Create a customer account on our website using your email address here: https://shop.briggsandstratton.com/account/register
2. Send us an email with the name & email address you used to create your customer account and attach a copy of your tax exemption certificate. Our email address is: briggsandstratton@outdoorpowerdirect.com
3. Wait for approval. We will verify your certificate and update your new customer account as “tax exempt”. We will let you know when the update has been processed so you can login to your account and make your purchase.
Please note: The first time you return to our website you may have to log out of your customer account and then log back in for the update to take effect. Additionally, you must be logged in for all future purchases in order for sales tax to be excluded from your total.
What oil do I need for my Briggs & Stratton engine?
The correct oil depends on your specific engine model and the outdoor temperature it will run in. Use our Oil Finder tool to get the right recommendation for your exact engine.
How do I find the correct part or engine model number for my equipment?
Your engine's model, type, and code numbers are located on a metal tag or plastic decal on the engine itself, usually near the air filter, blower housing, or cylinder head. Use our Parts Lookup tool to search by those numbers and confirm you're ordering the correct part.
What is your return policy?
We accept returns on most unused parts within 30 days of purchase. Visit our Return Policy page for full details on eligibility, timelines, and how to start a return.
Do you offer warranty support on Briggs & Stratton® engines and parts?
Genuine Briggs & Stratton® engines and parts are backed by the manufacturer's warranty. Warranty terms vary by product type and application, so keep your order confirmation as proof of purchase and contact us if you need help with a warranty claim.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status anytime by logging into your account.